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Dispatch is the behind-the-scenes fire job that keeps wildland fire operations running. From ordering hotshot crews and supplies to responding to medical emergencies, dispatchers never know what might be waiting for them on the other end of the phone. Amy Lancaster, Miles City Interagency Dispatcher Center Manager; Tommy Hayes, BLM Upper Colorado River District Fire Management Officer; and Katie Williamson, BLM Colorado Dispatch Efficiency Coordinator join the conversation to share their unique perspectives on the different levels of dispatch, challenges and successes of the program, and what it’s like to staff a dispatch center.

This media record is part of a series:

BLM Fire Podcasts

The BLM, a leader in wildland fire management, conducts a broad range of actions to protect the public, natural landscapes, wildlife habitat, recreational areas, and other values and resources. The agency’s national fire and aviation program, BLM Fire, which focuses on public safety as its top priority, consists of fire suppression, preparedness, predictive services, vegetative fuels management, community assistance and protection, and fire prevention through education. To meet its wildland fire-related challenges, the BLM fields highly trained professional firefighters and managers who are committed to managing fire in the most effective and efficient manner. 

As the largest and most complex fire program within the Department of the Interior, BLM Fire is directly responsible for fire management on more than 245 million acres. This land is commonly intermixed with other federal, state, and local jurisdictions, making partnerships and collaborative efforts crucial to the mission of safety and fire management. Overall, BLM Fire implements fire protection on approximately 650 million acres of public land with other fire management agencies. 

BLM Fire, located at the National Interagency Fire Center (NIFC) in Boise, Idaho, manages program budget at a national scale, sets policy and program standards, and works closely with the DOI’s Office of Wildland Fire, DOI sister agencies, the USDA Forest Service, state and other organizations.

Media Record Details

Sep 10, 2024
Amy Lancaster, Tommy Hayes, Katie Williamson

Cataloging Information

Topic(s):
Fire Communication & Education
Crew Dynamics
High Reliability Organizing
Human Performance

NRFSN number: 27253
Record updated: