Based on his earlier book, “Emotional Intelligence,” Goleman applies years of research to this practical guide on emotional intelligence in organizations. In the first part of the book, Goleman makes a “hard case for soft skills” by arguing that emotional intelligence is paramount to IQ, or expertise, in determining who will excel at a job. In the second part of the book, Goleman explores the crucial elements of self-mastery and links these to specific job capabilities. The third part of the book moves from self-mastery to interpersonal skills that help employees perform. Many skills are covered, including empathy, listening skills, collaboration, teamwork, and networking. In part four, Goleman offers well-researched guidelines for improving emotional intelligence capabilities. These guidelines include caveats and best practice models. Finally, part five details a case study in an emotionally intelligent organization and explains how such an organization is able to weather turbulent times.